Tips to Expedite Your AGIIS Directory Request

AGIIS Update

Tips to Expedite Your AGIIS Directory Request

By Chris Crutchfield, AgGateway Member Services

We like to periodically remind users of AgGateway’s Ag Industry Identification System (AGIIS) about ways they can expedite the addition or update to a Global Location Number (GLN) in AGIIS. Sometimes time is of the essence, and you need your GLN created or updated as soon as possible. In this article, I’ll point out a few things you may not know that will help speed up the creation of a new GLN, or an update to an existing GLN.

Most requests for an Add or Update to an entity in AGIIS are automatically applied. However, if a request violates a business rule, like a sub-standard physical or mailing address, or if a request such as a Buyout, Out of Business, or Potential Duplicate is reported, the request is routed to the AGIIS Directory Administrator for review. The administrator receives about 80 requests a day that require manual review. These requests take time to review and ultimately delay you in obtaining your new or updated entity.

Below are a few things you can do to help expedite your AGIIS directory request:

  • Comments:  Any time you add a comment to a directory request it is automatically routed to the administrator for review. Only add comments if they will help the administrator accept your transaction. We frequently see comments that read, “In Our Subset”, or “New Customer”. Without such comments, the request will be automatically processed. We do encourage comments when your request requires an address override. Providing a web link to the address on a customer’s web page, or a Google Maps search link to a customer address, significantly helps the administrator in verifying the address and ultimately accepting your request.
  • Duplicates Reporting:  When reporting duplicates, use the Duplicates Reporting feature in AGIIS. Some users continue to submit “Replaced By” transactions when reporting a duplicate. When you do this, the administrator must determine which record survives and which record will go inactive based on AGIIS survivorship prioritization rules. This takes time and is prone to human error. However, when you use the Duplicates Reporting feature in AGIIS, the system automatically determines the surviving record, speeding up the processing time while also ensuring the correct entity status.
  • Merger/Buyout/Out of Business Transactions:  These requests are automatically routed to the administrator for review. The administrator performs web research or places phone calls to verify the buyout or if the company is out of business. If you have a link to an article or webpage that confirms the entity’s status, please add it as a comment. The administrator will use this information to confirm the validity, which will help expedite your request.

I hope you find this information helpful. Following these tips will not only expedite your request, but will also trim down the number of requests requiring review. If you have questions, please contact Member Services at Member.Services@AgGateway.org or +1 (866) 251-8618. Thank you!